"He is a surgeon first and foremost, confident, capable, etc. He also has a real 'human side' that doesn't separate him from the rest of the world (no 'God' syndrome that many doctors assume). Holly, his nurse, is quite helpful and personable. The office staff at the center could benefit from customer service training. Both times I went there pre-op, I felt like I was interrupting their day when I asked for assistance. One time I left a letter from my PCP, my business card, and asked them to have their insurance person call me--got no response for 2 days and later found out she did not get the message to call me. Hmmmm.
Dr. Houston does emphasize aftercare and seems very knowledgeable about bariatric surgery.
So far, I'd rate my surgeon 9 out of 10--it's early yet!
"
