"My first impression of Dr. Jawad was that he really was passionated and concerned about obesity. He was very quiet. His bedside manner isn't the best I've seen, it's probably "good." Not that he did anything wrong, he was always pleasant and seemed concerned but he seemed to feel awkward at times. One thing I liked is that he allowed me to participate in decisions concerning my care. I could tell during the presentation that for him it was just a formality but give him a trocar or scapel and let him go to work giving another morbidly obese person a second chance at life. At first, I didn't care for his staff at all. During the months I considered, researched and finally made the decision to move forward with wls, I was very emotional and anxious and though at times I may have been the problem, his (office) staff came across as non-caring, impatient and sometimes down right rude. I almost went with another surgeon as a result. Since surgery, I have been treated much better by his staff. Dr. Jawad is very capable in his work. That is important because trusting your surgeon is one of the most vital aspects of going into surgery. I knew no matter what happened that I was getting one of the best qualified to do the job and the rest was up to God. I unfortunately cannot participate in their local support groups since I live out of town but he has follow-up visits and his ARNP has made herself available to me by phone to call with questions or concerns. That really makes me feel comfortable. Dr. Jawad simply explains the risks and you're left knowing they exist and are a possibility but you're not necessarily afraid to move forward. I just prayed that it would all work out and again having confidence in him as a surgeon was an added plus. Overall, I am glad I chose Dr. Jawad and would recommend him to anyone. He's been performing wls for over 20 years and has over a thousand procedures under his belt."
"Their staff is not so customer/patient friendly. They seem to be overwhelmed and unhappy with their work and it is obvious that they are just in a routine. Very few of the staff that cared for me really enjoyed their work and were genuinely concerned with me as a patient. One caregiver, picked up my foley and urine backflowed into my bladder and when I brought it to her attention, she snipped "oh it's no big deal" and walked out. Needless to say, I ws released from the hospital on Fri and re-admitted on Mon with an extreme bladder infection."
"When I called his office to schedule my appointmen, Dr. Brown called me personally and worked me in the next day - which was a Saturday - so that I could have all my information completed for my initial consultation with the Surgeon. He seems to be very supportive of wls as long as you are doing it for the right reason(s) health not looks or because of pressure by a loved one."
"I absolutely without a doubt love my PCP Dr. Fetchero. He is patient, kind and most importantly not "fat phobic!" He is understanding and respectful and makes you feel very comfortable. When he left the San Pablo office, 10 mins from my home, I followed him to the Argyle Office, 45 mins from my home because I trust him that much. "
